Propel Software Reports Outstanding Levels of Customer Satisfaction

SANTA CLARA, Calif., ISPCON Fall 2006, Booth #507, Nov. 7, 2006 – Propel® Software Corporation (www.propel.com), a leading provider of Internet acceleration solutions, continues to provide exceptional service around the world, as evidenced by the number of extremely positive testimonials it received in a recent outreach program to gauge customer satisfaction.

"In today's competitive global marketplace, a consistently excellent customer experience distinguishes the winners from all others,” said David Murray, president of Propel. “Propel has set a new standard of customer service in our industry, and we will continue to lead the way.”

Several satisfied Propel Software customers came forward to express their sentiments:

Computer Café (Tennessee)

“Propel Accelerator offers us a cost-effective, trouble-free way to improve our customers' dial-up Internet experience. The Accelerator is easy to install and use, and because Propel hosts the proxy server, it requires no additional work for our system administrators. We've been very happy with Propel, and so have our customers.”

Tom Niemiller, owner

Humboldt Internet (Northern California)

“Moving to a hosted solution for Propel Accelerator is perhaps the smartest move we’ve made in the past year at Humboldt regarding our dial-up users. Propel takes care of everything, so we honestly don’t even have to think about it. And our dial-up customers are happy too, which makes us even more pleased with our decision. I can’t say enough about this product.”

Adam Olson, CTO

LinkdotNet (Egypt)

“Propel Accelerator allows us to offer our dial-up subscribers higher connection speeds, which has made us a true pioneer in the Egyptian market. The product is widely used, and our customers just love it. It would be an understatement to call our decision to go with Propel a success.”

Karim Beshara, CEO

LocalNet (New York)

"Things have been going very well since we began offering Propel Accelerator as part of our premium dial-up service. About 65 percent of our new customers sign up for it, and we're seeing a net increase in users each month. That directly impacts our bottom line, so we're extremely pleased with our decision to add Propel to our product line."

Marc Silvestri, president

M33-Access (Michigan)

"Integrating Propel Accelerator into our services allows us to offer connection speeds that significantly improve the Internet experience of our dial-up customers. Since we launched our 5X Web Accelerator it has quickly become very popular, and we expect that demand to increase as word spreads about just how well it works."

Glenn A. Wilson Sr., CEO and president

SouthEast Telephone (Kentucky)

“For the past two years we’ve offered Propel Accelerator at no cost to our dial-up Internet customers, and during that time we’ve seen substantial reductions in churn and consistently high usage rates. In addition, upgrades have been relatively painless, support has been great, and customer feedback has been overwhelmingly positive. As a result, we’ve never seriously entertained proposals from competitors with similar products, and we have no plans to do so in the future.”

Dwayne Stevens, software development manager

USA Datanet Corp. (New York)

 

"Adding Propel Accelerator to our dial-up service has been an extremely successful initiative for us. It provides a better Internet experience for our customers, which helps control churn, a major focus for any ISP. We recently switched to a hosted model for Accelerator, and it's worked out great. In addition to freeing up our engineering, marketing and management resources, it's cost-effective and completely secure. And because Propel handles everything, no extra coordination on our part is required, and all the information we need is at our fingertips. It's truly worry-free."

Jeff Gage, director of product development

 

In a separate announcement, Propel today launched Propel Accelerator 6.0, which features dramatically improved compression technology and Dynamic Imaging.  Propel Accelerator 6.0 enables ISPs to provide a markedly faster Internet experience for users of 802.11 hotspots, wireless mobile data, low-speed broadband, satellite and dial-up connections.

 

About Propel
Propel Software Corporation provides Internet Service Providers’ (ISPs) subscribers with solutions that improve their Internet experience. Using patented technology, Propel Accelerator is an award-winning Internet acceleration product that provides a high-speed experience for users of 802.11 hotspots, wireless mobile data, low-speed broadband, satellite and dial-up connections. Propel Accelerator is deployed by hundreds of ISPs and other Propel users in more than 75 countries, making available an improved Internet experience to more than 34 million subscribers. Propel offers an Internet accelerator and network optimizer solution for ISPs looking to increase customer satisfaction, reduce churn and optimize network performance. Founded in 1999 by technology innovator Steve Kirsch, who also founded Infoseek and Frame Technology, Propel is a leading Internet acceleration solution provider. It is located at 1010 Rincon Circle, San Jose, CA 95131 USA. More information is available at 408-571-6300 or www.propel.com.

Propel® and the Propel logo are registered trademarks and Propel® Accelerator, Propel® Complete, Propel® Self-hosted™ are trademarks of Propel Software Corporation in the United States and/or other countries. All other trademarks shown are the property of their respective owners.