Privacy Policy

Propel Software Corporation (“Propel”) respects your concerns about privacy safeguards. This privacy policy discloses how we gather, use, share and protect information collected about visitors to the Propel Web site and subscribers to the Propel service through www.propel.com (“Service”).

What Information Does Propel Gather?

Propel collects the following types of information: (1) personally identifiable information and non-personally identifiable information you provide to Propel and/or its partners when subscribing to the Service; (2) email or other contact information when contacting us; and (3) personally identifiable information and non-personally identifiable information collected as you visit and browse Web sites using the Service and the Propel Web site. By visiting the Propel Web site or using the Service, you are accepting the practices described in this Privacy Policy. Propel encourages you to read this Privacy Policy carefully.

Subscriber Information

Propel collects and securely stores personally identifiable information that you provide to Propel, including, without limitation, your name, address, billing address, phone number, credit card information, and email address as part of the subscription process for the Service. The personally identifiable information collected from subscribers during the subscription process for the Service is used by Propel to manage each subscriber’s account.

Subscriber Information for Voluntary Subscriber Online Surveys, Usability Studies, Contests, and Other Voluntary Programs

Propel may periodically conduct surveys, usability studies, contests, sweepstakes and other programs that help Propel improve and promote its products and services. Subscribers may voluntarily participate in these programs and, as a condition of such participation, subscribers may be asked to provide additional demographic information. Propel may collect such additional information that the subscriber voluntarily provides, including, without limitation, gender, age, income level,  or type of operating system used.

Visitor Information

The Propel Web site server automatically records visitor information based on your activity on the Propel Web site and your activity on the Service, such as IP addresses and/or domain names. This enables us to send information you are requesting. An IP address is often associated with the place from which you enter the Internet such as your Internet service provider. This information is associated with you as an individual.

Communication Information

If you communicate directly with Propel by email or letter, Propel may collect and store a record of your communication. Propel may use your communication information to respond to your issues and inquiries. Such communication information may be used to distribute information back to you about Propel, the Service or other promotional or information communications from Propel.

How Does Propel Use the Information and With Whom Do We Share the Information?

Propel does not share, rent, lease or sell personally identifiable information to others in ways different from what is disclosed in this Privacy Policy.

Subscriber Information

·       Propel; Agents. The personally identifiable information collected from subscribers during the subscription process for the Service is used by Propel to manage each subscriber’s account. Propel also utilizes third party companies and individuals to perform functions on our behalf, including, without limitation, companies with whom we have administrative relationships, such as billing or customer support services. Such third parties have access to personally identifiable information needed to perform their functions that are specifically related the Service, but may not use it for other purposes unless specifically stated otherwise. In instances where Propel and a partner jointly promote the Service, Propel will collect personally identifiable information from subscribers to the Service as a result of the joint promotion; and Propel may provide to the partner certain aggregate, anonymous information regarding such persons for the sole purpose of allowing Propel and the partner to assess the results of the promotion.

·       Personally Identifiable Information. Propel does not share your personally identifiable information with third parties, unless you have granted us permission to do so. If you have provided personally identifiable information to Propel, we will provide you with an opportunity to limit promotional email communications from Propel or authorized partners of Propel by “opting-out” or contacting Propel as specified below.

·       Business Transfers. Because online business is a rapidly evolving business, and Propel continues to develop and enhance its business, it may become subject to a corporate merger, corporate acquisition, or similar transaction involving the sale or combination of substantially all of its Service-related assets. In such circumstance, Propel reserves the right to disclose your personally identifiable information to the merged or resultant business entity.

·       Protection of Propel and Others; Compliance with the Law. Propel reserves the right to disclose your personally identifiable information and/or non-personally identifiable information if required to do so by law or in good faith belief that such action is reasonably necessary to (a) comply with legal process, applicable law, regulation or governmental request, (b) respond to any claims against it, or (c) protect the rights, property or personal safety of Propel, its employees, its customers, or the public. This includes, without limitation, exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Visitor Information

Propel uses information about user behavior, user experience, user equipment, computing and Internet environment to verify and improve the performance of the Propel Web site and the Service.

Voluntary Subscriber Surveys, Usability Studies, Contests, and Other Voluntary Programs

Personally identifiable information collected by Propel in conjunction with voluntary subscriber surveys, usability studies, contests, sweepstakes and other voluntary programs will not be shared with any other third party without your consent.

Non-personally Identifiable Information

Propel may collect, store and share non-personally identifiable information collected as you visit and browse Web sites using the Service and the Propel Web site and Propel may provide features which assist Propel to do so.

Communication Information

Propel may use your communication information to respond to your issues and inquiries. Your communication information you provide to Propel’s third party partners will also enable such partners to let us know that you have contacted them. Such communication information may be used to distribute information back to you about Propel, the Service or other promotional or information communications from Propel.

Cookies

Cookies are data that a Web site transmits to your computer’s hard drive through your browser to enable the Web site to recognize your browser, record and store your information and occasionally track your viewing habits for statistical purposes. The Propel Web site uses cookies to collect this type of information to deliver targeted content to you, and potentially tailor and enhance your experience on the Propel Web site.

Children

Propel does not intend to collect information from individuals who identify themselves as under thirteen (13) years of age who use the Service. If you are under thirteen, you should not subscribe to the Service or provide any personal information on the Propel Web site. Propel will not knowingly disclose personally identifiable information of children under thirteen to any third party.

How Does Propel Protect My Information?

Propel takes technical, contractual, administrative and physical security steps to protect all subscriber, visitor and contact information from unauthorized access, maintain data accuracy and enable the correct use of information. Propel utilizes security systems to protect such information. When you provide credit card information, we use Secure Socket Layer (SSL) encryption to protect it. It is important for you to help protect the security of your information as well. You should not share your password with anyone. Also, remember to sign out of your account and close your browser window and sign off when using a shared computer.

Linked Webs

The Propel Web site may contain links to other sites. Propel is not responsible for the privacy practices or the content of such other sites. Propel encourages you to review the privacy policies posted on these third party sites.

Accessing and Updating Information

Please notify us of changes to any of your personally identifiable information that you have previously provided to us, including name, address, title, phone number or email address by sending an email to support@propel.com.

To change billing information for your subscription to the Service, please send an email to support@propel.com.

To unsubscribe to the Service, please click on the "Change Subscription Plan" link shown on the "My Account" page located at www.propel.com or review the relevant section of the FAQs located at http://support.propel.com.

To remove your name from our database or to interrupt e-mail notifications, please send an e-mail to support@propel.com.

Conditions of Use; Contacting Us

This Privacy Policy may change from time to time and use of information that we gather is subject to the Privacy Policy in effect at the time of use. If Propel decides to use personally identifiable information in a manner that is materially different from what is stated at the time such information was collected from you such changes will be posted in this document or elsewhere on our Web site and we may provide you with an opportunity to decline such use of your information. Please check the Propel Web site frequently to see recent changes, additions and deletions to this Privacy Policy. Your continued use of the Service and/or the Materials and/or access to the Propel Web site constitutes your agreement to this Privacy Policy and any updates thereto.

Use of the Service is subject to the applicable terms and conditions for the Service.

If you prefer not to receive promotional or other informational communications from Propel, or if you have any questions or comments about our privacy practices or comments or suggestions about the Propel Web site, please send an email to support@propel.com or by mail to Propel Software Corporation, 2216 O’Toole Avenue, San Jose, CA 95131-1326 USA, Attention: Webmaster.

Last Updated 6 February 2013